{"tasks":[{"id":1,"name":"Guided Full Routing","difficulty":"easy","instructions":"Perform full helpdesk routing by selecting issue type, priority, assignment group, and resolution action. Easy-task episodes keep the ticket text mostly visible and focus on grounded single-ticket routing.","allowed_fields":["issue_type","priority","assignment_group","resolution_action"]},{"id":2,"name":"Contextual Full Routing","difficulty":"medium","instructions":"Perform full helpdesk routing with partial observability and moderate queue carry-over. Some tickets hide related-case, requester-history, or cluster-coordination details until you investigate or request more information, and medium episodes can also require deferral or coherent handling across linked tickets in the same queue.","allowed_fields":["issue_type","priority","assignment_group","resolution_action"]},{"id":3,"name":"Adaptive Queue Routing","difficulty":"hard","instructions":"Perform full helpdesk routing by selecting the best issue type, priority, assignment group, and resolution action for the ticket. Use any ambiguity notes, related-ticket previews, queue-capacity forecasts, and planning state when present. Some hard tickets intentionally hide decisive routing context until you investigate with the available tools, and some hard episodes also require queue-level capacity planning, deferrals, incident management, and recovery from downstream follow-up tickets.","allowed_fields":["issue_type","priority","assignment_group","resolution_action"]}]}